Support
Most things below are answered faster by reading than by waiting for a reply. If yours is not here, write to us — and please include what the last section asks for.
We will never ask you for these
Your password. A code that arrived on a number you rented. Access to your device. Money sent to an individual’s wallet to “unlock” a withdrawal.
Anybody asking for any of those is not us, however convincing the account looks. Our only channels are the ones listed on this page.
I have forgotten my password
There is no reset link or reset email on this site — accounts hold a balance, so access is restored by a person who checks first. Start here, and have your registered phone or email and something only you would know ready.
No code arrived on my number
A message arrives or it does not — who sends to a number, and whether they reach it, belongs to the mobile networks and to the service you are using the number with. Check that the number is still within its rental time, try the Verify or Refresh button once, and if the lease has run out take another number. Numbers are not charged for and do not earn when nothing arrives.
My deposit has not shown up
A deposit is credited when the payment is confirmed on the network. That is usually minutes and occasionally much longer when the network is busy. If it has been more than an hour, send us the transaction hash — not a screenshot, the hash — and we can find it.
My withdrawal is still pending
Withdrawals are checked before they are paid, and some are held for a closer look. If one is refused the money goes back to your balance and the reason is recorded. ⚠️ The account number or wallet address is the one you typed — we cannot recover a payment sent to a wrong one.
My account is suspended
Every suspension is recorded with a reason and the name of the administrator who applied it. Ask, and we will tell you what it says.
When you write, please include
- · The email or phone number your account is registered with.
- · What you expected to happen, and what happened instead.
- · The number, the transaction hash, or the withdrawal id, if the question is about one of those.
- · Roughly when it happened, and your timezone if it is not Dhaka.
⚠️ Please do not send your password, and do not send a code from a rented number. We cannot use either and nobody should have them.